Returns And Refunds Policy
When do items need to be returned by?
If you are not satisfied with the goods purchased on our Site we will offer:
a. a full refund of the goods purchased; or
b. a store credit which is valid for up to 6 months; or
c. an exchange of the goods for another product,
on the condition that refund request is made within 14 days after the item is delivered to the customer and the items are in their original condition as purchased, with all labels/tickets/packaging attached, with the return to be organised by the customer.
Who pays for return postage fees?
For all returns and exchanges, the customer must pay the postage fees for returning the item back to us. We recommend that you send the return via registered post, to avoid any loss in transit issues. Once received and verified to be in the condition specified, refund is only of the item value minus 10% restocking fee (not including initial shipping), per batch of goods returned and exchanged.
Also, an additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
How many times can an item be exchanged?
You may exchange an item only once (1) however you must pay the postage fees for sending the item back to us.
How will I be refunded?
Refunds will be issued to the original payment method. The customer will be refunded by the same method of which the customer had originally paid within 14 days. We cannot issue refunds to a different account or credit card to that used to place the relevant order. You must also provide proof of purchase.
How do customers return items?
Ensure your item is returned back with all its original packing, this may include outer packing bags, product ID cards, product coded boxes and anything else you have received when purchasing your product. Failure to do so may result in an additional charge and or a rejection of the received return.
When returning any item, you must include a copy of the invoice supplied to you at the time of purchase, we would also appreciate a note outlining why the product was returned as this helps us understand any potential upgrades or adjustments that may need to be made to the products if they have not met your overall satisfaction.
What happens if returned items are lost in transit?
We accept no responsibility for returns that are sent by non-traceable postage methods or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method.
What happens if the returned items are not in specified condition?
We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.
If you need to return an item, please contact us by email (info@fitvibes.com.au) for a returns form. Please do not return the item before contacting our support team.
Please Note: no exchanges, credit note or refunds are offered for items on sale. No returns are accepted for items on sale.